The decision comes immediately after the company issued a press release asking users to power down all original and replaced Note7 units, and for retailers and career partners to stop sales and exchanges of the smartphone.
“We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation.” said Samsung in a statement yesterday.
Samsung did what it could, replacing not just the affected but every Note7 it sold and issuing a new device with an updated battery pack and a green battery indicator so the customers and authorities alike could tell them apart. It even restricted the older devices from charging beyond 60% so people who hadn’t replaced theirs yet wouldn’t overcharge them.
But after the replacement units also started catching fire, most notably one on a Southwest Airlines flight 994 from Louisville to Baltimore, which had to be evacuated when a passenger’s replacement Note7 caught fire, Samsung eventually asked everyone to power them down. And finally did what was inevitable and, some might argue, what should have been done from the beginning, pulled the plug entirely on the Note7.
We are waiting to hear from Samsung on how it plans to proceed with existing Note7 devices that are out there and also how it deals with customers who have pending orders.
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